FAQ

1- GENERAL QUESTIONS 
 

 WHAT IS THE POWER SUPPLY TO USE IN AN AUTOMOBILE? 

You use the car adapter that comes with the mymagicpillow shiatsu back & neck massager with heat product. Plug the small end into the shiatsu massager then remove the cigarette lighter from its charger and plug the other end of the adapter into the cigarette lighter charger.

  

I AM LOOKING FOR A MASSAGER THAT DOES IT ALL: CLAVES, UPPER LEGS, LOWER AND UPPER BLACK, SHOULDERS, AND NECK. DOES THIS MASSAGER WORK FOR ALL THAT?

 For short necks you have you need to be creative to find the right position. For legs, upper and lower back, it's definitely a great shiatsu massager.

 

CAN AN AVERAGE-WEIGHT PERSON SIT ON THIS FOR SCIATICA PAIN IN THE UPPER LEGS? 

Don't sit on it as you can damage the massager pillow and may even hurt yourself. Rather, place half lay on it on your bed and have it massage one side of your body at a time.

  

I HAVE UPPER BACK AND SHOULDER PAIN MOSTLY, I WORK IN AN OFFICE AND I AM WONDERING IF THIS DEVICE WORKS WELL IN AN OFFICE CHAIR?

This shiatsu massager pillow works great in an office chair and for driving long distances. Just adjust the back of your chair to a comfortable angle. This is an affordable way to loosen your muscles enough to make it through a work day or long drive.

 

I WAS WONDERING IF YOU COULD USE THIS ON YOUR FEET?

Yes, of course

DOES THIS MASSAGER PILLOW REALLY HELP?

It has been designed by physiotherapists and fitness coaches to give you the best experience possible. It has been tested on bodybuilders with a very high satisfaction rate.

IS THIS SHIATSU MASSAGER PILLOW SUFFICIENTLY HOT?

The heating temperature is 122 °F which is very warm and comfortable. You can turn the heat off anytime you want.

CAN I USE MYMAGICPILLOW SHIATSU MASSAGER FOR MY SHOULDERS?

 You sure can. However, the main use is for neck, back and legs.

 

  

 2- ORDER RELATED QUESTIONS

 

I DID NOT RECEIVE THE PRODUCT. WHAT DO I DO?

Contact us for more information about specific orders and we will be happy to assist you.

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

We are so confident that you will like mymagicpillow that we offer a 14-day money-back guarantee.  No questions ask. You only have to pay for shipping.

 

DOES THIS ITEM COME WITH WARRANTY?

 Yes, you have We offer a full one (1) year warranty for all mymagicpillow products. If your unit stops working properly, we will gladly ship a tested replacement at no cost to you

 

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US AND CANADA?

Yes, we do! 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We process all orders within 24 hours. Depending on where you are, it will take 1-10 business days to receive your order based on local circumstances.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via debit and credit cards. We accept VISA, Mastercard, American Express, Discover, PayPal and Apple Pay.

Have a question? E-mail us at support@mymagicpillow.com or use the live chat